Frequently Asked Questions
Everything you need to know about your FIFA Official Store order
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for customized jerseys?
Please note that items featuring custom name and number printing are made to order and cannot be returned or exchanged unless the product is faulty or the customization differs from your order.
Do you offer international shipping?
Yes, we ship FIFA official merchandise globally. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I know I am buying authentic merchandise?
The FIFA Official Store only sells 100% authentic products. All apparel and collectibles feature official holographic tags and serial numbers to guarantee their legitimacy.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel your order within 30 minutes of placement; after that, we are unable to make changes as the item moves to fulfillment.